About us
The Farah Home brand is a dynamic collection of painstakingly selected and designed homeware products to create inspiring spaces, under Farah Home label. An amalgam of curated items as well as our hand-made, bestseller under the name of Signature collection, previously known as Pieces by Farah. The collection taps into the contemporary styles that bring out the latest aesthetics into any living space.
Our Office: Al Andalus Complex
Hawally, Block 5, Beirut St. 12th Floor
Location : Al Andalus Complex
E-mail: info@farah-home.com
mob: +965 6774 4396
Sunday - Thursday (8 am to 4 pm)
Our Store: HOMZ Mall
Al Dajeej. Next to Starbucks
Location: Homz Mall
Tel: +965 2200 6898
Saturday - Thursday (10 am - 10 pm)
Friday (2 pm - 10 pm)
Contact Us
Frequently asked questions
Working Hours & Location?
OUR SHOWROOM
From Saturday to Thursday: 10:00 - 22:00
Friday: 14:00 - 22:00
Showroom location:
Homz Mall ground floor beside Starbucks. 79 St, South Farwaniyah - Dajeej, Kuwait.
or Please visit this link for direction : Farah Home - Google Maps
How can I see my order history?
You can view your order history at any time on our website following these steps:
1-Login to our website and click on 'my account' at the right top of the page or click her login
2-Click on the each order link number ’ on the left of the page. This will show you your old order details.
Can I receive my order on the same day?
Currently the delivery is within 1 days to 3 working days, and in case of urgency with your order, please contact customer service with the possibility of additional costs for the speed of delivery. Contact Us
Is there a shipping to the Gulf countries or the world? What are the Shipping Rates?
Yes, we can ship to all gulf countries and for our Publication books we ship to most countries of the world, please contact customer service to find out which countries are not included. Contact Us. Shipping rates outside Kuwait are determined according to the size or weight of the order and according to the country to which it is sent.
Do you have gift wrapping service?
Yes, we do offer simple wrapping. For more information, please contact customer services. Contact Us
Is there a cash on delivery service?
We apologize, the order is confirmed by payment before delivery or shipping.
Payment by K-Net or credit card online via our website, or via an electronic payment link by contacting customer service.
In case you face any issue please contact customer service. Contact Us
There's an issue with my order, what can I do?
Please contact our customer service through this Link or fill in the 'contact us' form and we will get in touch with you within 24 hours.
How can I cancel my order and how long does it take to process a refund?
To cancel your order, please contact our customer service through this Link or fill in the 'contact us' form and we will get in touch with you within 24 hours. Kindly note that the deducted amount will be refunded to your account within 1 to 4 working days if paid by K-Net & from 5 to 7 working days for credit cards.
In case you did not receive your refund back after 10 working days, please contact your bank.
What is meant by Safe Mubkhar, String & Squashed?
The Safe Mubkhar is suitably sealed to prevent contact with the charcoal. In case of accidental dropping, the charcoal remains contained. It can be used to fumigate clothes or hair.
The string and squashed are different shapes for our edition, the string taking the form of wire and the squashed taking the form of leather.
What is the country of origin of the home fragrances?
All home fragrances are manufactured in France.
Can the thermos and the double glass cups for tea and coffee be purchased separately?
If the items are lost or broken, you can contact our customer service to order a replacement for you and assist you with the charges. Contact Us
Is there a maintenance service for your products, and what is the fee?
Yes, there is a maintenance service for Signature Collection products.
Please contact customers service to find out about maintenance costs. Contact Us
Our warranty & Return policy
All customers have the right, within 14 days, to return the purchased available items through our website in the event that they are not used and in the same condition of purchase. Yet for the Pre-Order items, they cannot be returned.
The warranty policy is that any parts purchased from our website or through customer service are subject to a warranty against manufacturing defects only.
Is it possible to place an order for an item or color that is currently out of stock?
Kindly contact our customer service to pre-order the item or the color you desire. Please note that the delivery time for pre-orders takes from 3 to 4 weeks. Contact Us
How can I clean the Hospitality Set?
To clean the Hospitality Set, gently detach each piece from its base. Proceed to hand wash the item using a soft sponge. It is very important to dry the item using a soft cloth.
How can I clean the Mubkhar and is it possible to request cleaning services for my Mubkhar if it's heavily soiled?
For cleaning the Mubkhar, you have the option of using wet wipes or slightly moistened napkins. In case you want to request a cleaning service, kindly contact our customer service to facilitate the process of arranging the Mubkhar's transfer to the warehouse for the required cleaning procedures. Contact Us
Can the metal cup of Fouz Mubkhar be purchased separately?
If the metal cup is lost, we can offer replacements for a nominal fee. Kindly contact our customer service for additional details. Contact Us
How can I properly use the Safe Mubkhar and can I use aluminum foil beneath the charcoal?
To ensure correct usage, first ignite the charcoal outside the Mubkhar, make sure you are utilizing charcoal of a micro size, then place it inside the Mubkhar and add your favorite bakhoor. Remember to securely close the lid.
It is not recommended to use aluminum foil beneath the charcoal, as this may cause the Mubkhar to be burnt.
