About us

OUR SHOWROOM

From Saturday to Thursday: 10:00 - 22:00

Friday: 14:00 - 22:00

Showroom location:

Homz Mall ground floor beside Starbucks. 79 St, South Farwaniyah - Dajeej, Kuwait.

or Please visit this link for direction : Farah Home - Google Maps

You can view your order history at any time on our website following these steps:

1-Login to our website and click on 'my account' at the right top of the page or click her login

2-Click on the each order link number ’ on the left of the page. This will show you your old order details.

Currently the delivery is within 1 days to 3 working days, and in case of urgency with your order, please contact customer service with the possibility of additional costs for the speed of delivery.Contact Us

Yes, we can ship to all gulf countries and for our Publication books we ship to most countries of the world, please contact customer service to find out which countries are not included.Contact Us.Shipping rates outside Kuwait are determined according to the size or weight of the order and according to the country to which it is sent.

Yes, we do offer simple wrapping. For more information, please contact customer services.Contact Us

We apologize, the order is confirmed by payment before delivery or shipping.

Payment by K-Net or credit card online via our website, or via an electronic payment link by contacting customer service.

In case you face any issue please contact customer service. Contact Us

Please contact our customer service through this Link or fill in the 'contact us' form and we will get in touch with you within 24 hours.

To cancel your order, please contact our customer service through this Link or fill in the 'contact us' form and we will get in touch with you within 24 hours. Kindly note that the deducted amount will be refunded to your account within 1 to 4 working days if paid by K-Net & from 5 to 7 working days for credit cards.

In case you did not receive your refund back after 10 working days, please contact your bank.

The Safe Mubkhar is suitably sealed to prevent contact with the charcoal. In case of accidental dropping, the charcoal remains contained. It can be used to fumigate clothes or hair.

The string and squashed are different shapes for our edition, the string taking the form of wire and the squashed taking the form of leather.

All home fragrances are manufactured in France.

If the items are lost or broken, you can contact our customer service to order a replacement for you and assist you with the charges. Contact Us

Yes, there is a maintenance service for Signature Collection products.

Please contact customers service to find out about maintenance costs. Contact Us

All customers have the right, within 14 days, to return the purchased available items through our website in the event that they are not used and in the same condition of purchase. Yet for the Pre-Order items, they cannot be returned.

The warranty policy is that any parts purchased from our website or through customer service are subject to a warranty against manufacturing defects only.

Kindly contact our customer service to pre-order the item or the color you desire. Please note that the delivery time for pre-orders takes from 3 to 4 weeks. Contact Us

To clean the Hospitality Set, gently detach each piece from its base. Proceed to hand wash the item using a soft sponge. It is very important to dry the item using a soft cloth.

For cleaning the Mubkhar, you have the option of using wet wipes or slightly moistened napkins. In case you want to request a cleaning service, kindly contact our customer service to facilitate the process of arranging the Mubkhar's transfer to the warehouse for the required cleaning procedures. Contact Us

If the metal cup is lost, we can offer replacements for a nominal fee. Kindly contact our customer service for additional details.Contact Us

To ensure correct usage, first ignite the charcoal outside the Mubkhar, make sure you are utilizing charcoal of a micro size, then place it inside the Mubkhar and add your favorite bakhoor. Remember to securely close the lid.

It is not recommended to use aluminum foil beneath the charcoal, as this may cause the Mubkhar to be burnt.