About us

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The Farah Home brand is a dynamic collection of painstakingly selected and designed homeware products to create inspiring spaces, under Farah Home label. An amalgam of curated items as well as our hand-made, bestseller under the name of Signature collection, previously known as Pieces by Farah.  The collection taps into the contemporary styles that bring out the latest aesthetics into any living space.

 

Dasman Complex Block 2B, 5th Floor , Sharaq, Kuwait City.

P.O Box 1105 - Dasman 15462 -Kuwait

Location : Dasman Complex

E-mail: info@farah-home.com

Tel:+965 2246 4510-1

mob: +965 6774 4396

Sat - Thu (8am to 4pm)

Contact Us

Frequently asked questions

Working Hours & Location?

Working hours are from 8 am to 4 pm.

Showroom location, Dasman Complex, Entrance 2B, 5th Floor, Sharq, Kuwait

or Please visit this link for direction : Farah Home - Google Maps

Can I visit the Showroom after working hours?

Working hours are from 8 am to 4 pm, from Saturday to Thursday. Please contacted customer service to set an appointment in advance. To visit after work hours.

How can I see my order history?

You can view your order history at any time on our website following these steps:

1-Login to our website and click on 'my account' at the right top of the page or click her login

2-Click on the each order link number ’ on the left of the page. This will show you your old order details.

Home delivery, selection and purchase?

We apologize, this service is not available, but we hope that you visit our showroom in Dasman Complex, Block 2B, 5th Floor, Sharq, Kuwait.

What are the local delivery options?

We offer homedelivery & Pick-up services for online order from our showroom, Showroom location, Dasman Complex, Entrance 2B, 5th Floor, Sharq, Kuwait

Can I receive my order in same on the same day?

Currently the delivery is within 1 days to 3 working days, and in case of urgency with your order, please contact customer service with the possibility of additional costs for the speed of delivery.

Shipping Rate?

Shipping rates outside Kuwait are determined according to the size or weight of the order and according to the country to which it is sent.

Is there a shipping to the Gulf countries or the world?

Yes, we can ship to all gulf countries and for our Publication books we ship to most countries of the world, please contact customer service to find out which countries are not included.

Can I ship products from another store with my order?

Sorry, our shipping service for our products only.

Are there ready-made gift sets and what are the price range?

There are gift sets available on the gifts section on our website through this link Gift Sets, or you can contact customer service to collect your gift according to your budget.

Is it possible to add a flowers to my gift?

It is possible to add a small bouquet of flowers outside the packaging, or if the product is suitable for placing flowers, you can add it,The roses used will change according to the market availability and the season of the flower type.

please contact customer service to complete your request.

Do you have gift wrapping service?

We only wrap our gift sets with simple packaging.

for more information please contact customer services.

Is there a cash on delivery service?

We apologize, the order is confirmed by payment before delivery or shipping.

Payment by K-Net or credit card online via our website, or via an electronic payment link by contacting customer service.

in case you face any issue please contact customer service.

There's an issue with my order, what can I do?

Thank you for bringing this matter to our attention, we would like to apologize for any inconvenience caused during your online shopping journey.Your feedback is important to us, kindly fill in the 'contact us' form and we will get in touch with you within 48 hours.

What can I do if I can't place an order?

For the best experience, kindly use Google Chrome as your web browser. You may also clear cookies from your web browser and try again.In case you are still unable to place an order, then kindly contact us through live chat or fill in the 'contact us' form and we will contact you within 48 hours.

What can I do if I do not receive a confirmation email after placing my order?

If our email address is not in your address book or safe list, it may have been classified as spam mail.Also, please ensure your email address is entered correctly before placing your order. Confirmation emails are usually sent within minutes after an order is placed.However, during busy periods, it may take a little longer before you receive the email.

How can I cancel my order?

Kindly connect with us through live chat or fill in the 'contact us' form and we will get in touch with you within 24 hours.

How long does it take to process a refund?

Kindly note that the deducted amount will be refunded to your account within 1 to 4 working days if paid by K-Net & from 5 to 7 working days for credit cards.

In case you did not get your refund back after 10 working days, please contact your bank.

What is meant by safe mobkhar?

The safe mobkhar is a suitably sealed to avoid touching the charcoal. If it falls accidentally, charcoal does not come out. It can be used to Fumigation the clothes, hair or inside Wardrobe.

What is the meaning of string & squashed?

Different shapes for our edition, string takes the form of wire and squashed taking the form of leather.

Is there an additional base for the mobkhar?

The safe mobkhar has separate bases for the string model only. As for the dantelle and squashed models, the bases are fixed and not moving.

Why is the thermos not fixed with its own base?

This is for ease of use and also so that the customer can clean the piece and wash it.

Can I buy one bakhoor tula?

Sorry, there are only 2 tula for Ceylon bakhoor and 3 or 6 tula for Vietnamese tula.

Do you have a box of bakhoor?

Yes, we have a small burlap bag designed to put crumbs of Vietnamese bakhoor, and a small carton box in a special way for Ceylon bakhoor.

What is the country of origin of the home fragrances?

All home fragrances are manufactured in France.

How can I try home perfumes and bakhoor?

We are happy to visit our showroom to try the available home fragrances and bakhoor, or you can contact customer service after making the purchase and ask about free samples of home fragrances.

Can double glass cups for tea and coffee be purchased separately?

We can provide the cups upon breakage, for a small fee, please contact customer service for more information.

Is there a maintenance service for your products, and what is the fee?

Yes, there is a maintenance service for Signature Collection products.

Please contact customers service to find out about maintenance costs.

Our warranty & Return policy

All customers have the right, within 14 days, to return the purchased available items through our website in the event that they are not used and in the same condition of purchase, and in the event that the items are a Pre-Order so cannot be returned, the warranty policy is that any parts purchased from our website or through customer service are subject to a warranty against manufacturing defects only.


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